Management Essays - Organizational Theory, Leadership, Cognition

Management The experience during the (name of course) at (name of College) has given me a broader view on managment. With the vast amount of material given to me in class with prior modules, I?ve increased my understanding of an effective management. One?s skill in management requires constant practice. Mangers who grow too complacement or too lazy to continue practicing will eventually find their carrer in decay. In this paper, I will present my concept of an ideal managment environment. Good management is practiced in many forms and in a great diversity of business situations. There are basic principles of how to manage, but they would be applied differently in different situations. In an effective organization led by good managers, there is a clear set of strategic objectives I consider skill essential in an effective management: ? Communication ? Motivation ? Listening ? Teamwork ? Interpersonal Skill ? Goals After I explain the six essential skills in an effective management, I will state my own style/preferences in management and explain how I?ll try to incorporate them into my effective management views. There are many more concepts I have learned about effective management but I will focus on what areas I believe can relate to my needs in my organization. It is worthy to note that a successful organization have managers who have a great deal of flexibility in establishing a workable leadership style. Successful managers, in addition, realize that times, tasks, and circumstances change on a daily basis. Communication Nothing could be easier than failing to communicate. For many years, managers think they can belittle their employees with the ?I?m the boss, get to work? attitude. It is different today in most places. More poeople are beginning to understand how important good comunication really is. Communicating well is something every one of us does everday in our lives. However, effective communication seems to be rare in adults. There are some basic concepts that can be implemented to have a successful communication. They are making communication a top priority, being open to other people, and creating a receptive enviornment for communication. First, I?ve learned that I must make time to communicate with my subordinates no matter how busy I find myself during the work day. All my brilliant ideas are worthless if I dont share them. Second, if I can show my colleagues I am receptive to their ideas, they are more likely to be receptive to me and to keep me honestly informed about the things I need to know. I?ve learned that a good organization has people caring about the future of the organization and that top managements care as much about their people. Finally, it?s a basic fact that people wont say what they think and won?t listen receptively to what you say unless a foundation of trust and shared interest has been laid. In an effective management environment, people shouldn?t be punished for their openness; especially in situation when they took the risk to tell you what they think. For example, if I am in a position when someone disagrees with my plan and tried to make a suggestion, I?d be very delicate about the way I tell them I dont agree with them. However, I?d encourage them to come back to me the next time and make another suggestion. Motivation I see an importance in having a skill to motivate people. In an effective managment environment, leaders should show the employees that he will take risks and encourages them to do the same. In the past modules, I?ve learned that using fear is a poor motivator. Companies that are run on that basis will end up with a work force of resentful employees. An ideal environment would be a place where someone feel a real sense of purpose, the feeling that they are valuable. This is where I believe a true motivation comes from, not just to work but to excel. To do this, I believe people need to be recognized, be included, be encouraged, and be involved. Glory should be shared with everyone in an organization and a clear understanding how value individuals are. I?d like to see employees be given the freedom to work as they see fit, and convey their belief in their abilities by getting out of the way.

The Scarlet Letter6 essays

The Scarlet Letter6 essays Multiple meanings and discussion providing insight into the letter The letter A was to be worn as a punishment, to be worn in shame, to be worn as adulteress. This may not have been clearly and directly stated to the reader, but throughout reading the book, you gather possible hidden meanings of Hesters scarlet letter. Although the sense of the meaning adulteress is constant, the metaphoric, emotional, and moralistic meanings of the scarlet letter vary from positive to negative interpretations throughout the novel The Scarlet Letter. The Puritan community was a dark, strict society, feeling indifferent to the humanity of the woman standing before them on the scaffold, with her infant daughter against her chest. The beautifully embroidered letter does not glow in the eyes of the people. The letter shapes the way they look at Hester and the way they treat her. They isolate Hester not only socially but also through her location, which ultimately causes her own emotional isolation. It had the effect of a spell, taking her out of the ordinary relations with humanity and inclosing her in a sphere by herself. (40) However, the peoples attitude does change. It goes through various roller-coasters of positive and negative meanings throughout the course of the novel. The symbolism of the scarlet letter is expanded in Chapter Five, Hester at Her Needle. Whereas at first it represented Hester's adultery and also her needlework skills, it now takes on more meanings. The letter begins to represent the hidden shame of the community. This shame is shown through Hesters reactions around the community, like when she almost covers up the letter with her hand. Preachers will stop in the street and give sermons when they see Hester. The letter therefore becomes an example of crime and acts as a deterrent for others in the community. Throughout the beginning chapters Hester is is...

Essay Assignment 2 Example | Topics and Well Written Essays - 500 words - 2

Essay 2 - Assignment Example When parents decide to have a child through surrogacy, they are the ones who benefit since they feel that they are satisfied with the decision they make. If the decision is because of a genetic defect in the parents, then she argues that surrogacy is not a solution because the child would still develop the complication since it is in the genes of the parents. It is also difficult to totally decide the kind of child to bear hence we should learn to incorporate all kinds of children and help them accept their situations. The society at large should also discourage commercial surrogacy for reasons posed by parents that there is improper allocation of jobs for disabled. Since some parents consider surrogacy for fear of delivering disabled children, the governments should create slots for employment of such people in the society. This can help such mothers to know that any child borne has a role to play despite his or physical appearance (Anderson, 1997). In his article, Buchanan argues that most human body alterations through biotechnological means have negative effects on the clients that try them. He says that these alterations may either terminate the human nature or make it almost difficult to differentiate between a good and a bad looking person since such judgements are normally done according to natural appearance. These conclusions are just interrelated in a way with the second supporting the first one which is against human enhancements. Although most biotechnological enhancements techniques have been made available, there is still no clarity as to whether these techniques are best solutions for the public. These scientists only talk about how the procedures are possible, they evade to give further advice n such procedures, maybe for commercial purposes. Therefore the public should take it an obligatory role to weigh the shortcomings by considering whether they will still be attractive in their enhanced looks in the future. It might even be true that

Marketing Plan Essay Example | Topics and Well Written Essays - 2000 words - 4

Marketing Plan - Essay Example The target market of our company will be the major schools and college in the locality. The sports service will provide a platform where the school sports teams will be provided the opportunities to participate in games. This service will be different from other kinds of sports clubs and school sports clubs and more details will be provided in the following sections. The growing activities in sports are increasing the need of managers and directors with high level of knowledge (CHOCANO, 2004). The six challenges identified by McKinsey for a sport business to be a successful include Players’ salaries, Changes in technology, Pricing, Internationalization, Innovation and Illegal activities by athletes (Patterson, 2004). Since the trends in sports industry vary from country to country, therefore, it is very important to conduct an analysis of the market, where we are planning to start our business. The economy of London has emerged out of recession and the growth rate is very slow and in 2010, the economy is expected to face various hurdles. In a report (2010) it has reported that London economy has faced a decline in average annual growth rate of passengers, a rise in new orders and a rise in expected house prices (London Gov, 2010). In a survey conducted by World Bank in 2010, ‘Doing Business 2010: Reforming through Difficult Times’, it was found that UK is the fifth country in the world and first country in Europe in terms of ease in doing business (London Gov, 2009). Moreover, London Gov (2009) report also shows that the output of goods and services in London has increased in August 2009 and business activity recorded by Purchasing Managers’ Index (PMI) in August was 54.2 as compared to 52.1 in July. It shows the increase business activities in London Economy. The Government of UK only seeks to assist the sports organizations with funding and strategies and does not control the sport. Moreover, sports in UK are also

Student evaluation form Essay Example | Topics and Well Written Essays - 250 words

Student evaluation form - Essay Example Specific examples of such acts of professional behavior can be given in regards to how the student keep data and information confidential and monitors patients to ensure that patients stick precisely to prescription even if patients begin to record substantial degrees of recovery. The student shows positive inter-personal relationship with patients in terms of attending to their needs in the consulting room and in the office. Such inter-personal relationship is exhibited through the patience with which the trainee has in listening to the problems of patients and the patience taken to give out reasons and explanations as to why patients experience certain conditions. There however exists some little amount of limitation when it comes to rapport with staff. Specifically, the trainee often wants to work independently and is therefore not very comfortable with team work. As far as motivation is concerned, it can be said that the student has a very high level of intrinsic motivation that urges him to give off his best at work even when not asked to attend to certain tasks. This motivation is translated into regularity and punctuality to work (Ameyaw,

Importance of and Benefits of Good Customer Service

Importance of and Benefits of Good Customer Service Chapter 1 Introduction: Providing Quality customers service is one of the practical jobs that cannot be learned without experience, so it is very much important to deliver the best possible quality service to all the customers. When studied and analysed carefully about the importance of customers to organisation , the researcher found out that the cost difference between getting a new customer compared to retaining a current customer is that it costs 7 times as much as bringing in a new customer, than to keep an existing one. Eddy. B.W (1983); Therefore we must ensure loyalty with our customers through utilizing all the back to basics of customer service. The customers change the organisation or leave because of a lack of attention that is given to them When customers go to any of the organisation, there grows an opportunity to improve or worsen the relationship with the customers. Hopefully each and every organization wants to improve the relationship with the customers. Saunders, J A. (2004) Thus utilizing this opportunity as one of the precious one, a good impression can be created by satisfying each and every need and wants of the customer from the organisation. It is in fact tough and hard to do so, but it is not impossible. 1.1 Aim: To make a review on the need of quality Customer service in the Brassiere Restaurant Hilton Hotel As we know, each and every individual in this world is a customer to each other which are linked like a world wide websites. Providing the quality customer service is the need of the Hilton Hotel from every department because customers are their building blocks, and if the blocks are not sufficient the probability of declining and closing down the business rises. The Brassiere is a Samplecontinental cuisineat this celebrated Paddington restaurant. The Brassiere brings asumptuous menuserving breakfast, lunch and dinner for up to 160 guests. Patrons of the Hilton London Paddington enjoy a comfortable atmosphere for relaxed dining Customers want proper attention and timely service as they pay for each and every activity. A very frequently uprising question in every manager or the executive bodies of the Hilton Hotel Restaurant is the importance of customer service. Thus the main endeavour of this examination is to find the need of quality customer service in the Brassiere of Hilton Paddington Which is empathetic, supportive and accessible. The system utilized by Hilton Paddington to measure the guest satisfaction level is widely known as SALT, which means Satisfaction and Loyalty Tracking Survey. This is a system designed by Hilton and is updated daily. Different Department has different scores which at the end is the overall score. This determines the areas and the department that needs to improve and take the score high. (Hilton Hotel Paddington, 23rd March 2009). 1.2 Objectives: It is often said and extensively accepted that, eminence customer service is the keystone to all service-oriented business. Yet the words and concept are often not fully comprehended by many within the service providing department (Brassiere of Hilton Hotel). The objectives of this research is to, Study the importance of quality customer service in the Brassiere To understand the benefits of Good customer service to Brassiere. To find the factors affecting Good customer service in the Restaurant, To study the techniques used by Hilton employees to satisfy Guests. Find proper way to satisfy guest and increase the revenue of the Hotel. Criticism and appreciation on the customer service level of Hilton Brassiere. It is very difficult to track down the factors that affect the delivery of customer service, but the techniques and comments can lead us to determine it. There is no mystery to solve it but a simple understanding is enough. Every hotel gives service but something small and extra-ordinary from Hilton Brassiere will raise the satisfaction level. So the above objectives have to be met in order to keep the business in good level. 1.3 Rationale The underlying principle for the research on the Need of quality customer service in Brassiere Restaurant of Hilton Hotel is to clearly understand and manipulate the standard and rectify its standard. To meet the need and wants of the customers by deploying some basic principles of Quality Customer Service in each and every step while dealing with the customers as a professional. This helps to bring the improvement in Hiltons Brassiere SALT score as the level of customer service is standardized. SALT scores can be increased by considering the following given points: Standard Service, Diversity and Equality, Physical access, Timeliness and Civility, Handling Complaints, making appeals, installing variations and choices and official language equality in both external and internal customers. 1.5 Summary: Customer servicelevel of Brassiere, Hilton is a series of conducts designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the guests expectation. To understand the importance of Quality customer service in Brassiere, and to deliver it accordingly is one of the major task of the Hospitality staffs. Quality customer service plays a vital role in creating a good and positive impact to each and every one who comes and goes in Hilton Paddington Hotel. To survive in todays highly-competitive global marketplace of business and customer service, Hilton has improved and is on the way to reach excellence in their quality products and service. So Quality customer service in current market matters a lot and is the key route towards growth and success of the Hiltons Brassiere and the Hotel itself. Chapter 2 Literature Review: Introduction: Defining quality customer service and its components is a form that is actionable in the workplace is an important endeavour that an organisation should not take lightly. The quality of service must be kept always in a high standard either the organisation is medium or large sized business. Customers are so critical that they always look for value for money oriented products and services. So to attract more customers towards the particular business the level of service standard must me raised and carried consistently in each and every step while dealing with the customers. Without a clear and unambiguous definition of service quality, employees will be left with vague instructions and technique on improving and delivering service quality within the workplace. The result will be that each employee will be left to form and act upon his or her own definition of quality customer service which, more often than not, may be incomplete or inaccurate. This paper will review and analyse the literature on need of quality customers service, particularly those that delineate its components as well as those that provide links to behavioural intentions. Various thoughts are put into to understand the need of quality customer service in the hospitality industry as well as in other sectors. As per PZB (Parasuraman, Zeithaml Berr) RATER method, we can see and find the level of quality customer service delivered in every aspect and in every organization. R: Ability to perform the promised service dependably and accurately. Assurance: Knowledge and courtesy of employees and their ability to Inspire trust and confidence. Tangibles: Appearance of physical facilities, equipment, personnel, and Communication materials. Empathy: Caring, individualized attention the firm provides its customers. Responsiveness: Willingness to help customers and provide prompt Service. Quality Service: PZ (Parasuraman, Zeithaml ) defines quality customer service as the degree and direction of discrepancy between customers service perceptions and expectations (2006). Thus if the perception is higher than expectation, then the service is said to be of high quality. Likewise, when expectation is higher than perception, the service is said to be of low quality. Realising that there was not enough literature to produce a rigorous understanding of service quality and its determinants, PZB (1985) conducted an exploratory investigation to formally delineate service quality. Their investigation was composed of interviews with executives from four types of service businesses (i.e. retail banking, credit card, securities brokerage, and production repair and maintenance) as well as a number of focus groups composed of individuals who have recently received services from those businesses. Quality Service Process: One of the results of this investigation was the identification of ten determinants of service process quality. PZB (1985) listed them as follows: Reliability: Involves consistency of performance and dependability. Responsiveness: Concerns the willingness or readiness of employees to provide service. Competence: Means possession of the required skills and knowledge to perform the service. Access: Involves approachability and ease of contact. Courtesy: Involves politeness, respect, consideration, and friendliness of contact personnel (including receptionists, telephone operators, etc.). Communication: Means keeping customers informed in language they can understand and listening to them. It may mean that the company has to adjust its language for different consumers-increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. Credibility: Involves trustworthiness, believability, honesty. It involves having the customers best interests at heart. Security: Is the freedom from danger, risk, or doubt. Understanding/ Knowing the Customers: Involves making the effort to understand the customers needs. Tangible: Include the physical evidence of the service. The SERVQUAL instrument has been the predominant method used to measure consumers perceptions of service quality. It has five generic dimensions or factors and is stated as follows (van Iwaarden et al., 2003): (2) Reliability: Ability to perform the promised service dependably and accurately. (3) Responsiveness: Willingness to help customers and provide prompt service. (4) Assurance: (including competence, courtesy, credibility and security). Knowledge and courtesy of employees and their ability to inspire trust and confidence. (1) Tangibles: Physical facilities, equipment and appearance of personnel. (5) Empathy : (including access, communication, understanding the customer). Caring and individualized attention that the firm provides to its customers. (Gronroos, 1982; Lewis and Booms, 1983; Parasuraman et al. 1985). Customer Satisfaction: The relationship between customer satisfaction and loyalty can be divided into three categories. The first is extracted from the management of service literature. This study accommodates service and customer satisfaction as an antecedent of customer loyalty towards the company, which in turn influences the profitability, (Anderson et al, 1994). The second focuses on the individual level and contains mainly studied customer retention by customer purchase intention. This constitutes important shortcoming retention by the customer purchase intention. (Chandon et al, 2005). The third group focuses on the satisfaction loyalty link on the basis of individual level with the real purchase data. This group has tendered to reveal a weak or insignificant relationship between satisfactions and repurchase behaviours.(Bolton, 1998; Mittal and Kamakara, 2001). Customer Perception: One of the obvious difficulties in meeting customers expectations is that Perception is Reality. The way that customers perceive the staff is the only reality that matters to them. Therefore everything done for customers affects the customers perception of the organisation, and different customers can perceive the same service level differently. (Stuart Emmitt, 2000). Chapter 3: Introduction to Methodology 3.1 Introduction: Adissertation methodologyon the above topic on Quality customer service in Brassiere of Hilton Hotel Paddington is truly divided into two definite parts. These are the process of data gathering and then the process of data analysis on the concerned topic. Both of the parameters are important aspects in researching because these helped the researcher to gather the most in a good time. These items induced the credibility level of the results and findings. Data gathering methods utilized according to the preference of the researcher are listed below: 3.2 Research approach: To accumulate the required information, two specific research approaches has been used, which are as follows, a) Primary Research: This research approach involves the collection of data that does not already exist; this is done through numerous forms, including questionnaires to the manager, staffs and to the selected customers. This information has been collected from things like questionnaires, magazines and Interviews. Interviewing: The researcher in order to gather the data took an appointment with the manager of the Brassiere Hilton Hotel for an interview, where most of the questions were answered on the basis of the topic. The interview with the manager gave the researcher the points focused by the management of Brassiere on delivering the quality customer service and explained how they maintain their SALT score each and every day in their operation. The brand standard is followed very carefully so as to meet the guests expectation on their whole duration of stay. There are various service standards that are shown and taught to the staffs as they are on the operation. Data Mining: Data miningis the process used for extracting hidden patterns from data. Data mining became an increasingly important tool to transform the collected data into information to deeply understand and know the guest satisfaction strategy used in the Brassiere. The data mining step was a very crucial stage where the researcher faced a lot of difficulties in gathering the information. Various serious questions were delivered to the manager on how they gathered the SALT score and the comments from the guest that was posted or replied online. Magazines: The monthly issue of magazines that is found in the library and hotel are used to find and travel deep into the research. The magazines have some information that states the importance of good and quality customer service in the organisation. Questionnaires: Three questionnaires were designed in order to find the need of quality customer service in the outlet Brassiere of Hilton Hotel. The second questionnaires were delivered to the manager of the Restaurant and five staffs of the Brassiere, which has two supervisors. The third questionnaires were delivered to ten guests through the permission of the manager, as it is the non-business part of survey conducted within the Restaurant outlet of Hiltons Brands. b) Secondary Research: A) Printed Source: Printed resources like books, magazines and some Hiltons customers satisfaction comments were taken into consideration in order to accomplish this research. Various libraries were visited to get the information regarding the need of quality customer service in an organization, which were related, compared and placed in this project. B) Online Source: Many websites were visited in order to obtain the main factors that are needed for the organisation to maintain quality customer service at all time of their operations. The structure of a website address (URL) indicates the sites origin and status, for example, .ac or .edu indicate an academic or educational institution, .gov a government body, .org a non-profit organisation, .co or .com a commercial organisation. The visited dates are also indicated which all are listed in the bibliography of this project. C) Other Media: Some of the media were also referred in order to get the complete idea and knowledge of maintaining the quality customer service and its need in Hiltons outlet Brassiere. The medias like the video of the Hilton hotel that was provide to us in our induction day, and the videos from www.youtube.com were referred in order to accomplish the research. Research Strategy: The following steps outline a simple and effective strategy for finding information for a research paper and documenting the sources found. This research strategy on Need of Quality Customer Service in Brassiere will aim to help secure lasting improvements to the business of Brassiere in Hilton Hotel Paddington, London and improve the quality of service and cost-effectiveness customer services and customer care. In order to achieve these ambitious aims, the Researcher will support quality research in priority areas of relevance customer service and care and; a) Work with the staffs to identify topics which are important to the Brassiere and Service improvement, and amenable to research; b) Revise the importance of quality customer service in the Brassiere c) To understand the benefits of Good customer service to Brassiere. d) To find the factors affecting Good customer service in the Restaurant, e) To study the techniques used by Hilton employees to satisfy Guests. The strategy used to complete this research is interview and action research strategy. Other strategies are also carried but in few aspects only. In his strategy the questionnaires will be used during the interview that is designed in an easy format to answer. Qualitative Research: There are a wide variety of methods that are common in qualitative measurement. In fact, the methods are largely limited by the imagination of the researcher. Here the researcher discusses a few of the more common methods of collecting data in order to whole the project. a) Focus groups The researcher brought together a small number of subjects to discuss the topic on Need of Quality Customer Service in the outlet of Hilton, Brassiere. The group size was kept deliberately small, so that the members do not feel intimidated but can express opinions freely. A topic guide to aid discussion was usually prepared beforehand and the researcher usually chaired the group, to ensure that a range of aspects of the topic are explored. The discussion was written down and analysed. This focused groups provided a good amount of information and data to sum up the research. b) Direct observation In this type of study the researcher aimed to become immersed in or become part of the population being studied, so that the researcher can develop a detailed understanding of the values and beliefs held by members of the population. The researcher used observations to gather evidence about how value judgements made by staff and customers can impact on decision making. In this study, the researcher participated in the operation of the Brassiere observing situations where other staffs were faced with difficult moral choices. Observations were recorded as field notes and analysed for content. In-depth interviews The researcher was able to obtain few detailed information for the subject. The researcher used unstructured interviewing to explore the Brassieres functioning and customer relationships through the perception. The reason for choosing this method is due to lack of adequate theory and definitions in the field to produce a deep knowledge and facts in quality customer service delivery. Data Collection: The data collection on the desired topic is a time consuming process and also requires quite a long time. It is very complicated and enforces high pressure with work load. However in completing this research, two methods of data collection is employed, which are an interview and the questionnaires. Interview was with the manager of the Brassiere Restaurant of Hilton Hotel and the questionnaire was specifically designed to know the importance of quality customer service. Pilot testing was supposed to be conducted in the college but it is not done due to lack of time and busy schedule of the people who were targeted to run a pilot test. The researcher could not conduct the pilot test as some information is not complete due to this conduct. Questionnaires that were designed were given to the working staffs of Brassiere to fill in the staff questionnaire, the manager was given the questionnaire at the time of the interview and the questionnaire designed for the customers were given to 5 customers of brassiere as permission was taken before conducting this act from the manager. Case Study: Interview and Questionnaire The researcher is an employee of the organization Hilton, working there for about 4 months. The researchers overall goal is to study and formulate the need of quality customer service in the Brassiere. The researcher mentioned numerous challenges that he faced in gathering the data from the organization, some of which needed specific, technical information to address. The reason for choosing the interview and questionnaire method of collection data from the Manager of the Restaurant (Brassiere) and from the selected customers and staffs is basically to get the actual answers and the facts that is expected. This method is very practical and correct data will be extracted. The interview method was chosen but the manager of Brassiere postponed the date and time twice due to his busy schedule and work load within the department. The interview method is very straight forward method to gather facts and practical information that is going through in daily operation of the Brassiere. However the questionnaire method is the best technique to gather data, because it is very specific and straight to the point. This method gathers more and deep information in simple words that can be evaluated according to the operation method. Thus this technique extracted more and expected data based on the topic. Sample Size: To produce the project, the research approach taken by researcher is primary and secondary. The sample size for this research was not complicated and tough but was time consuming. The development of the sample of the population in the carried research was well designed and not much complicated, because the researcher carried out this research in the organisation where he works and has been continuing the work since last four months. The designed sample size of this research is small and choosy as it is based only on one department of food and beverage operation in the Hotel- Brassiere Restaurant. The sample population comprises of The Manager of the Restaurant, Staff of the Department Brassiere, and some of the chosen guests of hotel who were sampled with the recommendation of the manager of Brassiere. The total number of people sampled comes to a total of 12 plus some of the staffs who helped as well. These populations are involved in the customer satisfaction and care line on daily basis. They all enthusiastically agreed to provide good level of information. Totally 25 different questions were of which few were received back and the filled copies are attached. (Please find the attached sheet at the back). Thus all of the staffs and the management were very helpful in achieving this task. Reliability and Validity: The research strategy carried here is significantly contributively and increased the positive response towards the research. The interview and questionnaire that was delivered was regarding the customer satisfaction and quality service in Brassiere. The questionnaires that were asked have obviously accomplished the grade of reliability and validity. Findings and Results: The section of the research will produce the summation of the data accumulated with various methods and techniques. Mainly the data extracted from the questionnaire and the interview will be focused along with other results of methods. The response is well and good from the provided questionnaires and is received back completed from the population selected. The employees capability of setting up problems is about developing human supply with essential skills to carry successful service in the near future.(H and Huang H.C (2008). Thus the hotel aim and major priorities in providing quality customer service is based on the responses accumulated from the interview and the questionnaire which are as follows; 1. Delivering High standard service. 2. Proper Knowledge of operation and relationship. 3. Quality customer service 4. Guest Relationship of Manager and the Supervisors 5. Customer service skills. 6. Overall performance and quality of Brassiere Team. 7. SALT Score of Brassiere. 8. Good customer service and customer care 9. Staff training for development and further knowledge. 10. Handling Complaints 11. Methods of operation 12. Summary of quality customer service in Brassiere. Delivering High standard service: The outlet Brassiere aims to deliver high standard service at all time of their operation and always moves forward to perform the best. The standard in this will require a management support with skilled and knowledgeable staff. The staffs of Brassiere are aspiring to achieve the quality in the product and the service by focusing on customers and the business. Proper Knowledge of operation and relationship: The team members of Brassiere are guided and trained in each and every step while moving forward in the operation of the outlet. They are given training on the operation system and functioning of the business in various steps with gaps. A systematic job chat is done with the staff by the supervisor and the manager to identify the problems faced by the staff and the improvement made till date. The relationship is maintained and unity in diversity is basically followed and the working environment is very flexible and professional. Quality customer service: Quality customer service is a complicated and a broad term to use but, major aspects of it are achieved by the team of Brassiere. The service standard if Brassiere has better quality as compared to other similar kind of outlet or business. Professionalism is maintained and carried in each and every operational process. The guests expectation level is always met and exceeded as per the questionnaire sums up. Guest Relationship of Manager and the Supervisors: The guest relationship of the manager and the supervisor of Brassiere are superb. The manager during the operation of the restaurant goes to the guests of the hotel during the dinner, breakfast and lunch to extract the value and quality they are experiencing in the outlet. 13. Customer service skills. Chapter 5, Discussion: Introduction: Customers are the most important part of the Brassieres business. Quite simply, without customers there would be no business! So it is vitally important that customers are looked after well and given the highest standards of service, so that they come back again and also tell their friends about the good time they had staying and eating in Hilton Hotel London. Need of Quality Customer Service in Brassiere: These days customer service is not just about meeting customers needs, but it is about exceeding them. It is also important to stress giving excellent and not just good customer service. The staffs at Brassiere of Hilton Hotel Paddington are fully trained in all aspects of excellent customer service. The companys customer service aim is to give our guest a truly short break holiday and business experience which far exceeds their expectations. But, In Brassiere of Hilton Hotel customer service is much more than just being nice to the customers. It is about all staff in the Restaurant working towards a positive approach to customers which involves, a) Identifying Customers Needs: Knowing what the guests wants is fundamental to the success of Brassiere business and reputation. However knowing the guests need is often relatively easy, what can be more difficult is putting into practice the actions that are recommended. b) Developing the right products and Services: Having found out what its customers wants, Brassiere can begin to develop products and services that matches the various requirements to make sure that they are offered at the right price, in the right place and, in the case of profit. c) Measuring Customers Satisfaction: Customer service is a constant process to strive to be as successful as possible in satisfying customer needs. The product and services will need careful monitoring and adjustment to meet any changes that the customers are demanding. SALT scores (Satisfaction and Loyalty Tracking Survey) must me maintained as they use this technique to measure customers satisfaction level. d) Developing Internal System: Hilton Hotel need to give attention to the needs of the internal customers i,e the staffs working for the Brassiere Restaurant. Mechanism to improve internal communications, including regular meetings, social events and staff newsletters, are all part of improving the overall level of service to the customers. e) Staff Training: Training in excellent customer service skills is vital for all staffs in Brassiere Restaurant, not just those whose work brings them into daily contact with customers. Staffs working behind the scenes, like Back area, main kitchen, and the stewarding etc need to appreciate that they too have an important role to play in keeping the customers happy and satisfied. Benefits of Excellent Customer Service to Hiltons Brassiere Restaurant: Excellent customer service not only brings benefits to the customers, but also to the Restaurant and of course to the hotel. Staffs working in the Brassiere Restaurant will also reap rewards, recognition, with increased job satisfaction and star points ( a system of rewarding followed in Hilton when a Guest comments good about an individual). The main benefit to the Brassiere Restaurant Department on delivering quality customer service is shown in the figure below; Reason for Poor Customer Service: Providing excellent and quality customer service is highly a skilled task requiring motivation, effort and commitment from the staff involved in the operation of Brassiere and support from the supervisors and the manager. However even the most experienced staff can have bad days! There are various reasons why the performance level of the staff deployed in the operation of Brassiere falls down. Four of the most common are as follows; Lack of commitment: Insufficient Knowledge about the product and the service. Poor communication level. Lack of proper training. What can management do to demolish these factors? a) Discover any underlying problems that are causing the lack of commitment. b) Arrange staff training session to help deal with the problems. c) Provide a supportive environment in which the staff can flourish. d) Involve all staff in customer service improvement. Quality Customer Service: There have been quantum changes in the attitudes towards quality customer service in Hiltons outlet Brassiere in the recent years. An organisation that delivers consistent good and quality service is usually seen as being Quality Company. Indeed, quality has many parallels with the customer service, a

jane eyre, a passage to india , and the tempest :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Jane Eyre, A passage to India, and The Tempest all hold within their covers’ stories of women or girls who knowingly and unknowingly affected the lives of men they were involved with. However, the females’ range of influence does vary between the books due the writer’s opinions of the female sex. The strength and influence of women did and will continue to have an affect on the men they are surrounded by as well as our society as a whole.   Ã‚  Ã‚  Ã‚  Ã‚  Jane Eyre begins as a young, weak girl and buds into a strong, independent woman. Because of her strength and amount of growth she is able to influence and change one very important man in her life. Mr. Rochester when he meets Jane is a very cold man. He loves no one, not Adele the child that is possibly his of Miss. Ingram a woman he would soon be engaged to. As her time a Thornfield Hall lengthens the reader watches his transformation from the man calling her Miss. Eyre to the man who begs her love him, stay with him and marry him. Charlotte Bronte shows through Jane’s impact on Rochester, as well as her own metamorphosis, that women are strong and capable as well as important to their society and the men they meet. The influence Jane had on Rochester and the fortitude she showed would allow society to see what a woman is capable of and in turn has the women reading encouraged to do the same. The way Bronte portrayed Jane affected not only Rochester but t he women and men of society today.   Ã‚  Ã‚  Ã‚  Ã‚  Dr. Azziz, when met with Mrs. Moore, is immediately drawn to her. He befriends her and through this friendship he is changes. Before he knew Mrs. Moore he didn’t have a strong liking of the English though he tolerated and even got along with them. Mrs. Moore, however, gave him a way to understand them and because of her influence he began friendships with Mr. Fielding and Mrs. Quested. After the cave incident the way Mrs. Moore viewed life had changed and she became a very negative person. Dr. Azziz just like Mrs. Moore became very angry and negative when she in a way abandoned him. Mrs. Moore’s character has the ability to make society take a second look at the muddle of India and consider is as more than that.

What makes a woman beautiful

Despite the movement of feminism, women in modern society are still seen as an object of beauty rather than given the respect of a human with emotions. As appearance Is considered an important quality In society today, women are placed under pressure to be physically appealing to both males and females. Women considered to be ‘hot' are generally those with a high sex-appeal or stunning physical appearance whereas being beautiful Is a lustrous characteristic not merely reliant on one's genes.Also, a bland or discourteous personality may override any physical appeal a woman may have. Likewise, a devoted, passionate and respectful personality can compensate for the lack of ‘perfect' features of a woman. However, people see beauty differently and completely relies on their individual interests. The physical appearance of a ‘hot' woman and the personality of a ‘beautiful' woman can't be compared. According to men, having large breasts, a glowing face and skin, bedr oom eyes, lean and sexy legs and a toned figure are among the physical attributes of an attractive woman .Therefore, virtually any woman can become ‘hot' simply by extreme diets, Intense exercise and plastic surgery. In turn, women focus on these ‘Important' attributes and forget Inner beauty. Inner beauty, difficult to appreciate with looks alone, Is what connects with people and Is referred to as that special something'. Being beautiful Is the way a woman walks, talks and presents herself to others. Some men believe having passion and being able to get excited over certain things, having the confidence to not owe her looks to anyone, not feeling the urge to fight for attention and being humble and mysterious is attractive.Intelligence of being able to logically speak her mind, have self-confidence, be impassioned and not crave the approval of others can be considered beautiful. Therefore, being beautiful is much more than a skin-deep quality, more like a unique quality to few. According to the urban Dictionary, being beautiful isn't limited to the physical features of a woman rather her personality traits and the way she acts around others. Beautiful Is a woman who has a distinctive personality, one who can laugh at anything, Including themselves, who Is especially kind and caring to others.She Is a woman who above all else knows the value of having fun, and not taking life o seriously. She is a woman that you can trust and count on to brighten your day. As the urban Dictionary is written by ordinary people, rather than language professionals, the meaning is relevant to society. Therefore, it proves society believes that beauty is a personality characteristic rather than a physical attribute. People Magazine's ‘sass's 10 most beautiful' beauty isn't limited to physical factors.Actress Gabrielle Union, who is among the 10 most beautiful, believes being beautiful consists of a friendly personality. As usual, the list consists of predominately stresses and models, and all of the women are physically appealing. However, every woman on the list believes that confidence and Individuality Is the key to beauty. They focus on themselves, their health and wellbeing and their confidence to ensure they are happy, which also contributes to their ‘perfect' physical appearance.These women are extremely fortunate in the aspect they have stunning physical features personalities are why they are considered in the list. However, the women mentioned in People Magazine's ‘sass's 10 most beautiful' are physically attractive as well as having appealing personalities. The magazine speculates possessing decent looks is needed to expose ones beautiful personality. The fact that physical appearance is highly regarded in modern society means a woman is pressured into craze diets and bizarre skin treatments to become reasonably attractive.Therefore, women seem to need a degree of physical attractiveness or be somewhat ‘hot' so t heir personality can be noticed and they can then be seen as beautiful. Most believe ‘beauty is in the eyes of the beholder' and is defined differently to each person. Everyone has a different interpretation of the meaning of beauty, whether it's merely physical or resonantly based or a mixture of both. Some believe that first appearances are important but not always critical. A physical attribute may lead to initial interaction but the woman's personality will maintain the attention of others.A woman with self- confidence and the ability to naturally attract the focus of those around her. She isn't selfish and has the passion to pursue her goals and ambitions. Certainly physical attributes are desired but a beautiful personality is more attractive than glossy hair or air-brushed makeup. Women who have shimmering hair, flawless skin, picture- reflect make-up and a glowing tan may have an uninteresting, horrible or obnoxious personality which dominates their attractive appearan ce.Although, a woman who doesn't chase the attention of others and has true self confidence and respect may become more an attractive personality as time passes. Hence, physical beauty becomes irrelevant to males if the personality of a woman is seen to be ugly. However, a woman may require rather good-looks otherwise her ‘beautiful' personality may not be recognized and appreciated. In conclusion, people perceive beauty differently which can make everyone seem ‘beautiful'.

How To Create a Web Page essays

How To Create a Web Page essays In this day and age, its important to be Internet literate. Yet there are still some people who havent caught up with the times. The Internet is set up largely by web pages. This paper is designed to take you through the process of creating a simple web page on the Internet. The first step to making your very own web page is to get a computer with an adequate system. An up-to-date Windows or Macintosh program on your computer of choice is usually sufficient. Next is to get a modem. Whether its a cable or a dial-up phone connection a modem is essential. A modem connects you to the Internet so you can surf other pages, talk to your friends, or write an e-mail and send it instantly. Now that youve gotten your computer and your modem its time to start looking for a home for your web page. There are a lot of different places where you can get a web page. They vary in price, simplicity, and quality. Pick a home thats suitable to your skill and price range. For example, geocities.com has a very simple format and free access. Therefore if youve never made a web page before, its easy and cheap to try to make these. With your home now chosen, follow the instructions they give you to load the page maker or series of pages to create the base for your web page. Using geocities.com as an example again, there are several different options. Geocities offers to create the web page for you or you can do it yourself at the desired level. If you want a little more creativity than Geocities allows in generating your color preferences and text entries and youre not fully familiar with the html code that creates web pages then the option of Page Maker is for you. This gives you the creativity of putting whatever youd like on your web page but also the ease of click and drag options. Once the Page Maker has loaded its time to get the creative juices flowing. The Page M...

14 Life Hacks Youve Never Heard of That Can Be Used Every Day

14 Life Hacks Youve Never Heard of That Can Be Used Every Day Life hacks can be incredibly useful in helping us in our daily lives. Here are 14 life hacks you’ve never heard of but can apply to your everyday life. Source: [SlipTalk]

Write a well-developed response to the following Essay

Write a well-developed response to the following - Essay Example This is the reason why, when Confucianism was to syncretize Judaism, it would not be as easy compared to syncretizing other religions. Judaism believes that there is only one God, the creator of all things, humans and animals and that He is above all his creations, able to deicide on what to do with them according to his personality, that is, Provider, Healer, Righteous Judge, Sanctuary and many more. They strongly believe in a God who is able to do impossible things like the seemingly mythological events in the Jewish Bible. They recognize their being chosen as a people to enjoy the protection and power of God. They believe that the patriarch Abraham was appointed to sire a son who would become a great nation, Israel. During his old age, the promised son, Isaac was born but God gave him a great test that endangered the life of his son. Nevertheless, Abraham obeyed God by faith and he was rewarded with the life of Isaac being spared. Israelites admire and look up to Abraham for the example of faith that he has shown, but they do not worship him because they understand that Abraham is but a man like them. On the oth er hand, Confucianism worships Confucius, the founder of the religion, a mere man like his followers, a despicable act in the eyes of Judaism. One of the strong characteristics of Judaism is monotheism. They worship only one God, the Creator of heaven and earth not like other religions which believe in a higher power but still worship men who walked this earth. Such strong belief is strengthened by the face to face interaction of the Jewish forefather, Moses who brought the Israelites out of bondage from Egypt to the wilderness where they stayed for forty years before going to the Promised Land, Israel. God gave his commandments to the Israelites through Moses and on top of the list is the avoidance of worshipping other gods like the sun,

Letter to the Little League Commision Essay Example | Topics and Well Written Essays - 1000 words

Letter to the Little League Commision - Essay Example It was then discovered that people could actually compete for competence where sports were concerned and this gave rise to scoring policies in many sporting groups. Individuals have since then made efforts of becoming better than their peers where games such as football, swimming, poker and so forth are concerned. Awards are also given to those observed to be better performers. Scoring policies for majority if not all games are usually based on the quality of the game as well as the manner in which the review feels it fits into the other games around it (Wrisberg 2007). Most descriptions in accordance to scoring policies are numbered from 1 to 10 where 1 is considered to be an awful game while 10 is considered to be a perfect game despite the fact that no game is ever truly perfect (Wrisberg 2007). The main purpose of sports or rather games in this particular case is to achieve the highest scores and be declared winners in the end. I disagree with the fact that scoring policies for a ll games be eliminated. Considering the fact that your League consist of little boys who are still developing and growing up, it is important for the scoring policies to still be in effect as this will encourage them to perform better in the course of their games. Young children need a lot of encouragement and positive motivation in their course of growing up and games are such motivators (Wrisberg 2007). By eliminating scores all together, these children would see no point of taking part in games and will be less motivated. They will not have anything to look forward to by the end of the day or rather anything to boast about to their parents and friends who may have not been there to observe their performance. The commission also argues that elimination of scores in all games will not leave majority of the players feeling left out or angry as a result of being defeated by their peers (Wrisberg 2007). Keeping scores and tallying in games not only builds character but also produces e xcellence especially in young children (Wrisberg 2007). It is the belief of modern day society that there is need to be Number One and this tends to push these little young ones to work harder and ensure that they become winners where academics and sports are concerned. Competition is not only fun but healthy if kept in perspective and therefore elimination of scores in all games would hinder healthy development of these children resulting to some health issues such as obesity. Tallying and scoring policies help children develop their intelligence and activates their thinking as games such as jig-saw puzzles, simple crosswords, cards and even football requires their intellectual capabilities for them to beat their opponents (Wrisberg 2007). The commission suggests elimination of scores in all games because noncompetitive games tend to establish a sense of unity, support and cooperation. I would like to remind the commission that tallying as well as general scoring policies in all ga mes enable children as well as adults to build teamwork thus enabling such individuals to learn to work together. Games, competitive or noncompetitive all tend to enhance teamwork which is another advantage especially where scoring policies are implemented. When I was about 10 years of age, I enrolled in a soccer team which was noncompetitive. Teachers suggested that it would be beneficial if we participated in the noncompetitive, non-scoring game as